To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensure timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We are unable to make changes to orders that are placed on our system.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 7 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 7 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING RATES & TIMELINES
The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US destinations may take 6-19 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
We offer USPS Priority Mail and FedEx to most locations (Domestic & Internationally). Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
In some instances, an order may be split into different packages for any of the following reasons:
- An item may be slightly back-ordered and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
- USA/AU/FR/SP - 6-19 business days
- DE/UK/IT/BE/CA - 19-39 business days to arrive.
- Rest of the World: 25-45 business days.
Processing time of order: 1-7 business days.
Our shoes are all handmade, so it takes some time to produce. Normally it will take about 7 days to produce, your patience is highly appreciated. We'll ship the item to you as soon as the production is finished.
Note: Processing time refers to the time that an order needs to be made, packed, labeled, and delivered to the carrier for transportation.
Delivery times can increase due to unexpected delays caused by COVID-19, Holidays, bad weather, or other factors.
A full refund will be granted if a package will not arrive within 60 days from the time of the order.
Find out more info about delivery to a specific country by contacting us via live chat or by email at firstname.lastname@example.org